Description:

The healthcare field is ever-evolving, marked by advancements in medical science, technology, and treatment methodologies. In this complex healthcare landscape, one essential component remains constant: the importance of efficient and effective case management within hospitals.

Hospital Case Management, a critical bridge between healthcare providers and patients, ensures that individuals receive comprehensive, timely, patient-centered care. A key pillar of successful case management is optimizing staff roles and responsibilities, allowing healthcare professionals to operate at the pinnacle of their qualifications.

Case Management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality, cost-effective outcomes. Professional case management spans all healthcare settings across the health and human services continuum.

The webinar will discuss the Standards of Practice for social workers and nurse case managers as defined by the Case Management Society of America as they were updated in 2016 and the best practices of hospital case management, illuminating the path towards enhanced efficiency and exceptional patient care. Meanwhile, understanding the unique skill sets of the social worker versus the RN and how a true team can be created.

The success of any department will be dependent on:

• Strong, dynamic leadership
• Commitment at the very top of the organization
• Resources
• Talented case managers

Webinar Highlights:

• Current Standards of Practice for Case Management. 
• Provide a foundation of the knowledge and skills that apply to the practice regardless of practice setting or discipline.
• Hospital Case Management demands well-defined roles, effective collaborations, and a commitment to delivering patient-centered care.
• Describes the outcomes the case manager is responsible for achieving on behalf of the patient and family.
• Learn how to work at the “top of your license.”
• Discuss the contemporary, Best practice roles of the RN case manager.
• Apply the contemporary, Best practice roles of the social work case manager.
• Development of a high-risk referral tool for social work.
• Guidelines provide definitions of practice, guiding principles, and philosophy statements.
• Promote the integration of behavioral change science and principles.
• Coordinate the critical interventions among and between the interdisciplinary care team members.
•  Discuss in brief Contemporary case management roles in the acute care settings: Patient flow - clinical coordination/facilitation, Utilization and resource management, Denial management, Variance tracking, Discharge and transitional planning, Quality management, and Psychosocial assessments and interventions.

Why Should You Attend:

Hospital Case Management is critical in ensuring patients receive the best care throughout their healthcare journey. One key aspect of successful case management is optimizing staff roles and responsibilities, allowing healthcare professionals to work at the top of their license, and exploring best practices for hospital case management that lead to more efficient and effective patient care.

Who Should Attend:

• Directors of Case Management
• Directors of Social Work
• RN Case Managers
• Social Workers
• Directors of Quality Management
• Vice Presidents of Nursing
• Vice Presidents of Operations

Presenter Information:

Name: Toni G. Cesta

Toni G. Cesta, Ph.D., RN, FAAN is Partner and Health Care Consultant in Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing and evaluating acute care and community case management models, providing on-site education to case management staff, and strategies for assisting health care organizations in improving their case management department’s efficiency and effectiveness.

The author of nine books, and a frequently sought after speaker, lecturer and consultant, Dr. Cesta is considered one of the primary thought leaders in the field of case management.

Dr. Cesta writes a monthly column called “Case Management Insider” in the Hospital Case Management journal in which she shares insights and information on current issues and trends in case management.

Prior to her current work as a case management consultant, Dr. Cesta was Senior Vice President – Operational Efficiency and Capacity Management at Lutheran Medical Center in Brooklyn, New York. She was responsible for case management, social work, discharge planning, utilization management,denial management, bed management, the patient navigator program, the clinical documentation improvement program and systems process improvement.  Prior to her position as Senior Vice President at Lutheran Medical Center, Dr. Cesta has held positions as Corporate Vice President for Patient Flow Optimization at the North Shore – Long Island Jewish Health System and Director of Case Management, Saint Vincents Catholic Medical Centers of New York, in New York City and also designed and implemented a Master’s of Nursing in Case Management  Program and Post-Master’s Certificate Program in Case Management at Pace University in Pleasantville, New York.  Dr. Cesta completed seven years as a Commissioner for the Commission for Case Manager Certification.

Dr. Cesta has presented topics on case management at national and international conferences and workshops.  Her books include “Nursing Case Management: From Essentials to Advanced Practice Applications”, “The Case Manager’s Survival Guide: Winning Strategies in the New Healthcare Environment”, “The Case Manager’s Survival Guide: Winning Strategies for Clinical Practice”, “Survival Strategies for Nurses in Managed Care” and “Core Skills for Hospital Case Managers”.